Terms & Conditions
Bond
Bond payment must be received 7 days prior to your event and is refunded the following Monday if items are collected in original condition.
Booking fee
A 50% non refundable booking fee is payable to secure your booking. No bookings or dates will be held until the booking fee has been received.
Payment
Full payment is due 7 days before hire date.
Quotations
All quotations are valid for 7 days. We reserve the right to adjust prices on any items once the quote has expired. No goods are held until the booking fee is received.
Hire period
The hire period for pick-up orders is 24 hours. If goods are not returned within this time frame without prior agreement the bond is forfeited.
The hire period for delivery orders is 2 hours unless arranged otherwise.
Cancellation
The non refundable booking fee will be forfeited in the case of cancellations.
Cancellations within 7 days of booking will incur full hire fee to be charged.
Conditions of Hire
Hire of equipment for a specified event date will not be held until a 50% non-refundable booking fee has been paid and event details provided.
Until the booking fee has been received, we reserve the right to liaise with other clients for the same event date and equipment. Please check before paying the booking fee to ensure the desired event date is still available.
By paying a booking fee the client understands and agrees to the Terms & Conditions of hire.
Hire Equipment
Candles are for decoration only and not to be lit. A cleaning and repair fee of $200+ will be charged if this is not followed. All hire equipment from drop off to pick up is your responsibility and any damage caused must be paid for in full.
Wet Weather
In the case of wet weather it is the customers responsibility to have a back up plan and undercover option. All items must be stored securely, safely and out of the weather during your hire period to avoid a damage/cleaning fee. No refunds will be issued in the case of bad weather.
Liability
The hire company shall in no way be held responsible or accountable for any damage, injury, death or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company. All equipment is hired and is the responsibility of the client until returned to the hire company.